Friday, January 2, 2009

Above and Beyond

Over the holiday a conversation about taxi cab companies arose amongst our group at Charlie Hoopers. Four out of six of us had positive stories to share regarding the same local cab company. I'd like to share one of the stories with you.

After a somewhat hectic day, Erin arrived home to discover her purse was not with her. She telephoned all of the places she had stopped that day but no one had seen her purse. This was not just any purse, this was a day timer organizer with all of her contacts, calendar, credit cards, ID, basically everything she needed to live and do business. Replacing all of the contents would be impossible.

The next day she received a call from her bank. Not an 800 number, or corporate headquarters either; the branch that she did business with. They called to say that someone from Atlas Cab had called about her purse. Wow. Then the cab driver brought the purse to the bank. Complete with all of the money, credit cards, ID's, contacts, etc. Someone at Atlas Cab went to a lot of trouble to find the bank's number, place the call, verify the location and identity and then have the purse delivered.

Kudos to Atlas Cab of Kansas City! And a special "hello" to Jill and Alvin from your "Let's drive around and look at the Christmas lights!" customers.